The University of Tennessee Knoxville, College of Social Work (CSW) is looking for a vibrant, dynamic individual interested in working in a team environment dedicated to student success. As a member of the College of Social Work staff, the Academic & Professional Development Advisor is responsible for providing academic support and advising to BSSW Social Work students enrolled in our programs. Advisors use online programs like Banner/MyUTK to assist students in developing plans of study and reviewing their progress. Areas of responsibility include supporting recruiting and admissions, providing academic advising, managing student records and tracking, providing support for students encountering academic challenges, teaching, and supporting enrollment management.

The University: The University of Tennessee, Knoxville, is the state’s flagship research institution, a campus of choice for outstanding undergraduates, and a premier graduate institution. Enrolling 27,000 students, the Knoxville campus is located within the foothills of the Great Smoky Mountains and beautiful East Tennessee. The CSW Nashville campus serves graduate social work students in the Nashville metro area and also serves as the home for faculty and staff supporting the online MSSW program.  As a land-grant university guided by its new strategic plan, it is committed to excellence in teaching, research, scholarship, creative activity, outreach, and engagement. In all its activities, the university aims to advance the frontiers of human knowledge and enrich and elevate society. The university values seeking knowledge, leading with innovation and integrity, advancing diversity and inclusion, engaging locally and globally and embracing the responsible stewardship of resources.

The Position: The advisor provides comprehensive academic advising to students in the College of Social Work, assisting students with developing a course of study, managing any changes to their plans, and proceeding through to graduation. The Academic & Professional Development Advisor also mentors students on professionalism and social work values and ethics throughout their time in the program. Well versed in Undergraduate and College policies, processes, and important dates, the advisor communicates these to students and faculty. When students encounter challenges, the Academic & Professional Development Advisor will collaborate with student support services on campus and will coordinate academic committee meeting proceedings and keeps a record of all communication between program directors, students, faculty, and field, as applicable. The Academic & Professional Development Advisor also works closely with the CSW recruiters and CSW Leadership, academic program directors, Student Services, to facilitate the recruitment and retention of students. The Academic & Professional Development Advisor will also serve on campus, College, and University committees related to student success.

MINIMUM REQUIREMENTS:  

EDUCATION: Applicant must hold a Master’s degree in Social Work from an accredited program. Two year post MSSW experience.

Required experience:

• Mediation skills and the capacity to engage others in a meaningful way
• Excellent communication and writing skills
• Strong organizational skills, the ability to handle simultaneous projects, and the ability to respond quickly and accurately to inquiries and requests
• Commitment to the diversity and inclusion goals of the university
• Computer literacy and strong skills with computer applications such as MS Office and Zoom
• Willingness and capability to learn various database and student information programs to manage applicant and student files

Preferred experience:

• Experience working with students in a college or university setting.
• Experience working with diverse student populations.
• Experience working with banner/myutk.

WORK SCHEDULE: This position may occasionally have weekend work hours and overnight travel.

WORK LOCATION:  Knoxville Campus

Application Process: Applicants should submit all information via this link.

Administrative Specialist I

College of Social Work

Description: The University of Tennessee, Knoxville, College of Social Work (CSW) seeks applications for a full time Administrative Specialist I. Reporting to the Associate Director of Budget, Finance, and Operations, this position provides guidance, support and services to the students and faculty of the CSW MSSW Knoxville program and Program Director.

The CSW relies significantly on this position to provide support to the MSSW Program Director, MSSW faculty, adjuncts, and students. This position is responsible for the coordination of MSSW orientations (2) in the summer and fall, the coordination of comprehensive exams, college-wide midterm evaluations, and proficiency process. The Administrative Specialist is relied upon to serve as the textbook coordinator, equipment check out for adjuncts, gather and report counts throughout the year (current students, graduation totals, new students, projection figures, etc.). In addition to managing, creating, editing documents and manuals at the direction of the MSSW Program Director and MSSW faculty, this position provides travel support and reimbursement request, and petty cash reimbursements pertaining to the program. Decision-making and confidential record-keeping related to the program and students directly impacts the college, and the university’s ability to follow consistent and compliant practices.

MINIMUM REQUIREMENTS:

EDUCATION: Applicant must hold a High school diploma or GED, Bachelor’s Degree is preferred 

Required knowledge, skills and abilities:

• Strong organizational skills
• Excellent interpersonal, written and oral communication skills
• Ability to maintain confidential information
• Professional decision making and problem-solving skills
• Ability to manage multiple projects and work assignments
• Ability to accomplish projects independently with little or no supervision
• Ability and willingness to consistently adhere to the College of Social Work mission statement, vision, strategic plan and all University and College policies and procedures.
• Advanced skill level in Microsoft Word Suite (Word, Excel, etc)

Preferred knowledge, skills, and abilities:

• Experience with Adobe, SAP, Banner, Argos, and Canvas

Required Experience:

• 4-5 years of administrative experience with a High school diploma/GED
• 1-2 years of administrative experience with a Bachelor’s degree

Preferred Experience:

• Experience working with an academic program and graduate program

WORK SCHEDULE: Monday-Friday

WORK LOCATION: Knoxville campus

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position has been filled.

Application Process: Applicants should submit all information via this link.

The University of Tennessee College of Social Work has an opening for an Instructional Designer. This position is a pivotal role within the College and supports the instructional design needs by leading the development and delivery of undergraduate and graduate courses. This position is responsible for designing faculty professional development related to teaching and learning strategies and creating multimedia components. This position collaborates with other CSW subject matter experts in the development and delivery of courses and provides pedagogical and learning theory expertise for course development, implementation, and evaluation.

The following job functions include, but are not limited to:

Lead the Development and Delivery of Undergraduate and Graduate Courses

• Apply tested instructional design theories, practices, and methods.
• Provide in-house support for the University LMS, while coordinating with UTK Office of Informational Technology for more serious issues.
• Quality Assessment and Improvement reviews.
• Create engaging learning activities and compelling course content that enhances retention and transfer in collaboration with faculty and administrators with expertise in curricular content.

Create Multimedia Components

• Build and design courses in the Canvas Course Management System and create and deliver media rich course materials (i.e. lecturers, podcasts, video and audio recordings).
• Develop and lead implementation of instructional technology solutions for course design and instructional needs and innovation, including keeping abreast of current technology-related trends or emerging ideas.
• Ensure learning experiences comply with Universal Design for Learning best practices and are accessibility complaint.
• Research computer hardware and software for multimedia production and computer-based media equipment that supports faculty instructional needs.

Design and Deliver Professional Development related to Teaching and Learning

• Coordinate with Office of Teaching and Learning, or other campus centers or groups, to explore training opportunities, partnerships, and emerging initiatives that will support the faculty in the analysis, design, development, implantation, and evaluation of effective and inclusive learning practices.
• Design, implement, and manage curricular and instructional strategies to promote program improvement, assess course and field based learning for required competencies, and align courses with overall accreditation standards.
• Analyze the feasibility of and develop new accountability systems and enhancements to existing systems for instructional design and assessment, ensuring that the system design fits the needs of the users.

MINIMUM REQUIREMENTS:

EDUCATION:

Applicants must hold a Master’s degree from an accredited school. Doctoral degree preferred.

REQUIRED EXPERIENCE AND SKILLS :

• Five years of relevant experience.
• Expertise using effective instructional design strategies that are informed by program assessment to guide program improvement.
• Knowledge of evidence-based theories and practices of instructional design and technology.
• Strong leadership, management, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Demonstrated experience identifying pedagogical needs and supporting faculty on a variety of curriculum and instructional technology projects.
• Demonstrated experience in anti-racist, anti-oppressive, inclusive educational programming.
• Demonstrated ability to effectively engage individuals from broadly diverse communities.
• Adept at managing priorities and meeting deadlines.
• Ability to communicate with faculty, staff, students, and outside vendors at a high level, including communication of complex technical concepts and information to a wide range of users to guide program improvement decisions.
• Ability to generate and use statistics to summarize program assessment findings and inform strategies for program improvement.
• Solid knowledge of course development software and at least one Learning Management System
• Visual design skills (Dreamweaver, Photoshop, Illustrator) and ability to storyboard
• Knowledge of HTML5 and CSS3
• Ability to write effective copy, instructional text, audio scripts/video scripts
• Ability to critically reason and apply reasoning to pedagogical problems.
• Ability to communicate technical/complex information both verbally and in writing.
• Ability to establish and maintain cooperation, understanding, trust, and credibility with others.
• Ability to take initiative and accomplish projects with little supervision

WORK SCHEDULE: Monday-Friday.  Occasional evenings, weekends, or holidays.  Some travel is required.

Application Process: The Knoxville campus of the University of Tennessee is seeking candidates who have the ability to contribute in meaningful ways to the diversity and intercultural goals of the University. Screening of applicants will begin immediately and will continue until the position is filled. 

Interested individuals should provide a 1) cover letter addressing professional experience relevant to each required minimum qualification, 2) a resume, and 3) complete contact information for 3 professional references.

Application Process: Applicants should submit all information via this link.

This position provides the primary responsibilities for accounts payable and receivable for the Social Work Office of Research and Public Service (SWORPS) programs.

The Social Work Office of Research and Public Service invites applications for a full-time Accounting Specialist. Reporting to the Assistant Director of Budget, Finance, and Operations at SWORPS supports the day-to-day financial and administrative functions of this unit. This position performs diversified tasks in the maintenance of all accounting, financial, and travel-related activities for the unit, and provides general information about policy guidance as needed. This position represents SWORPS in a professional manner and often deals with individuals and organizations external to the university.

Responsibilities:

Accounting

• Processes all accounting transactions accurately and timely.
• Processes all miscellaneous reimbursements and accounts payable invoices.
• Processes all cash deposits.
• Responsible for all new vendor creation in IRIS
• Travel Liaison for the unit
• Reconcile petty cash accounts.
• Oversees all exception requests.
• Order supplies
• P-card purchases
• Process transfer vouchers
• Oversees gift card process (requests, ordering, tracking, and monitoring)
• Create and amend requisitions.

Travel

• Serve as primary travel contact for staff in this unit.
• Disseminate travel policy or procedure updates to all staff ensuring that travel reimbursements are met in a timely manner.

Policy Guidance/Communication

• Provides information and guidance to staff regarding travel processes, updates to travel policy, and regulations that pertain to this unit.
• Attend unit meetings and training to stay informed of changing policies and procedures. Communicate policy and procedural changes to staff in this unit.
• Communicate with the College of Social Work (CSW) and many outside departments regarding accounting transactions to ensure accuracy and timeliness.

Minimum/Required Qualifications:

• Associate degree or equivalent combination of training and experience
• 2 years of progressively responsible accounting and administrative experience
• Knowledge of basic accounting principles.
• Excellent communication, customer service and organizational skills.
• Ability to multi-task and work independently
• Ability to work within a team environment.
• Working knowledge of Microsoft Office.

Preferred Qualifications

• Bachelor’s degree in accounting, finance, business administration or related field
• Experience in academic environment
• Knowledge of UT fiscal policies and procedures

Non-Exempt Position: Market Range, 05.

WORK SCHEDULE: Monday-Friday

WORK LOCATION: Knoxville

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. 

This position provides the primary responsibilities for accounts payable and receivable for the Social Work Office of Research and Public Service (SWORPS) programs: Tennessee Child Support Employment and Parenting Program (TCSEPP). This position works closely with the Principal Investigator and the Manager of TCSEPP/TPOPS.

The Social Work Office of Research and Public Service invites applications for a full-time Accounting Specialist. Reporting to the Assistant Director of Budget, Finance, and Operations at SWORPS supports TCSEPP with the day-to-day financial and administrative functions of this unit. This position performs diversified tasks in the maintenance of all accounting, financial, and travel-related activities for the unit, and provides general information about policy guidance as needed. This position represents TCSEPP in a professional manner and often deals with individuals and organizations external to the university.

Responsibilities:

Accounting

• Processes all accounting transactions accurately and timely.
• Processes all miscellaneous reimbursements and accounts payable invoices.
• Processes all cash deposits.
• Responsible for all new vendor creation in IRIS
• Travel Liaison for the unit
• Process new petty cash accounts
• Process paperwork for A accounts
• Reconcile petty cash accounts.
• Oversees all exception requests.
• Order supplies
• P-card purchases
• Process transfer vouchers
• Oversees gift card process (requests, ordering, tracking, and monitoring)
• Create and amend requisitions.

Travel

• Serve as primary travel contact for staff in this unit.
• Disseminate travel policy or procedure updates to all staff ensuring that travel reimbursements are met in a timely manner.

Policy Guidance/Communication

• Provides information and guidance to staff regarding travel processes, updates to travel policy, and regulations that pertain to this unit.
• Attend unit meetings and training to stay informed of changing policies and procedures. Communicate policy and procedural changes to staff in this unit.
• Communicate with the College of Social Work (CSW) and many outside departments regarding accounting transactions to ensure accuracy and timeliness.

Minimum/Required Qualifications:

• Associate degree or equivalent combination of training and experience
• 2 years of progressively responsible accounting and administrative experience
• Knowledge of basic accounting principles.
• Excellent communication, customer service and organizational skills.
• Ability to multi-task and work independently
• Ability to work within a team environment.
• Working knowledge of Microsoft Office.

Preferred Qualifications

• Bachelor’s degree in accounting, finance, business administration or related field
• Experience in academic environment
• Knowledge of UT fiscal policies and procedures

Non-Exempt Position: Market Range, 05.

WORK SCHEDULE: Monday-Friday

WORK LOCATION: Knoxville

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. 

Administrative Specialist

Description: Under the supervision of the University of Tennessee College of Social Work Office of Research & Public Service (UT SWORPS), East & Upper East Child Care Resource and Referral (CCR&R) Program Manager, the Administrative Specialist will manage two CCR&R regional offices that cover a 21 county East TN region and provide program and administrative support for the Program Manager & Staff. The position will provide coverage for office phones and monitor/deliver/assign messages, coordinates the scheduling of meetings, maintains electronic and hard copy files, manages office supplies; and oversees the office budget by processing purchase transactions, monitoring balances, and reconciling accounts.

The position will additionally serve as a liaison between the CCR&R program/agency and its clients providing detailed and accurate program information and plays a critical role in internal and external communications, and therefore, must have excellent written, oral, and listening communication skills along with outstanding interpersonal skills to work with all levels of employees and clients.

This role will assist with the preparation and editing of documents such as PowerPoint presentations, organizational chart, and all internal office policy and procedure communication. The position will require additional administrative skills including, but not limited to, maintaining confidential personnel and program files, and running the CCR&R lending library of professional and educational resources.

Job duties to include, but not limited to:

Administrative Support

-Responsible for the day-to-day activities related to managing two CCR&R regional offices such as purchasing and maintaining/organizing office supplies, answering phones, and monitors and responds and/or delivers messages, greet visitors, manages mail/deliveries, and respond to general email inquiries, and scheduling various meetings

-Provides general administrative support to the CCR&R Program Manager and staff such as keeping calendars, scheduling meetings, disseminating office communication

-Manage confidential personnel files and schedules employee evaluations

-Processes staff travel, reimbursement, and purchase requests

-Use Microsoft Office programs to produce documents, spreadsheets, reports, and presentations.

-Provides excellent customer service to internal and external stakeholders

– Assists staff with maintaining inventory, and the storage of program supplies for coaches and childcare centers

-Records and disseminates office meeting minutes

-Organizes files and record keeping system

-Schedules the location and meeting times for all staff meetings, partner meetings, supervisor meetings

-Event planning such as the scheduling, ordering catering/food services, and reserving location

Program Support

-Serves as a liaison and first point of contact between the CCR&R program and its clients/potential clients providing detailed, accurate information about the program and services offered.

-Maintain confidential childcare program files that include all correspondence: targeted technical assistance as well as reports sent in by specialist and partner agencies.

-Schedules Staff quarterly training calendars and manages ongoing registrations, and TAM submissions

-Manages/shares calendars for TNCCPT training calendar

-Processes the receipts of ongoing training submissions from childcare educators and meets deadlines to mail out certificates of training completion.

-Manage program referral line and assist clients such as parents and the general public with specific needs

-Schedules CPR training each quarter

-Manages the office Lending Library for childcare agencies such as scheduling appointments; serving as the first point of contact to greet guests; overseeing check-out/return procedures; and develop any new procedures to ensure inventory is maintained/returned and the program runs efficiently.

Financial Support

-Manages the office budget such as purchases and reconciliations

-Develops and maintains spreadsheets to track office purchasing activities and perform fiscal-related tasks.

-Responsible for reconciling procurement card purchases for office supplies

-Responsible for the monthly procurement card reconciliations

-Performs all financial transactions for the program, records and tracks all financial transactions

-Other duties as assigned

Education

Required: High school diploma or GED

Preferred: Vocational/technical training, Associate’s degree, or a Bachelor’s degree

Experience

Required: 2 years of experience in an administrative position with knowledge of budget/financial procedures.

Preferred: Completion of formal training from an accredited institution in Business, Office Management or a related field AND 2 years of experience in accounting, budgets, and/or purchasing; and experience working with families and/or knowledge and understanding of child care regulations and the child care industry. 

Non-Exempt Position: Market Range, 4.

WORK SCHEDULE: Monday-Friday with occasional weekends, evenings, and overnight travel.

WORK LOCATION: Knoxville

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. 

Application Process: Applicants should submit all information via this link.

Child Welfare/Domestic Violence Program Coordinator

CSW, Social Work Office of Research and Public Service

Exempt/MR: 11 Salary: 65 – 70K

Description: The University of Tennessee-Knoxville, College of Social Work’s Social Work Office of Research and Public Service (SWORPS) through its Division of Field-Based Services is currently accepting applications for a Child Welfare/Domestic Violence Program Coordinator.

As a member of the Division of Field-Based Services, the Child Welfare/Domestic Violence Program Coordinator works in collaboration with the SWORPS Director to provide professional and programmatic leadership, coaching, training, and technical assistance to child welfare/domestic violence liaisons, domestic violence agency leadership, and child welfare direct service professionals and their supervisors across Tennessee.  

The position reports to the SWORPS Director and promotes best practices established by the Safe and Together model for working with families at the intersection of child welfare and domestic violence. This position will also engage in outreach activities and provide presentations to increase the number of domestic violence agencies with liaisons statewide and to enhance community awareness of the program and its benefits. 

A high level of subject matter expertise is required related to child welfare and domestic violence, federal and state mandates that guide work with child welfare-involved victims of domestic violence. This position is responsible for the development, interpretation, and application of protocols, policies, and procedures.

The job duties include, but not limited to:

Leadership

• Develop and disseminate the Child Welfare/Domestic Violence Program Practice Model to participating Domestic Violence agencies statewide and provide coaching to the Child Welfare/Domestic Violence Liaisons at those agencies to ensure fidelity to the Model
• Develop and/or revise and disseminate protocols, policies, and procedures to support the Tennessee Child Welfare/Domestic Violence Liaison Program
• Facilitate collaborative efforts between DCS direct service professionals and local domestic violence service agencies
• Promote system-level coordination with DCS, domestic violence service providers, courts, law enforcement, and other local partners
• Project Management
• Training and Technical Assistance
• Coordinate with DCS training department to develop and facilitate domestic violence-focused training for new and existing DCS direct service professionals and supervisors that includes but is not limited to the dynamics of domestic violence, intersections of domestic violence and child maltreatment, and safety planning in keeping with best practices as reflected in the Safe & Together Model
• Develop and deliver child welfare-focused training and domestic violence-focused training for new and existing Liaisons in keeping with best practices for working with child welfare-involved victims of domestic violence and their children as reflected in the Safe & Together Model

Tracking & Reporting

• Collect and report non-personally identifying aggregate data regarding program activities and services conducted by participating agencies
• Work with Liaisons to develop tool and protocol for tracking and reporting on model fidelity
• Work with Liaisons to develop tools and protocols for tracking and reporting on satisfaction with and outcomes/impact of Model and training to strengthen understanding of and practice with the Model
• Other duties as assigned

Education

Required: Bachelor’s Degree in social work, counseling, psychology, or child & family

Preferred: Master’s Degree in social work, counseling, psychology, or child & family

Experience

Required: 5 years of experience working with victims of intimate partner violence and with child welfare or related systems. Experience developing and delivering training to direct service professionals.

Preferred: Lived or professional experience with the intersection of domestic violence and child welfare.

Exempt Position: Market Range, 11.

WORK SCHEDULE: Monday-Friday with occasional weekends, evenings, and overnight travel.

WORK LOCATION: Knoxville- Open to other areas of Tennessee with the opportunity of remote

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. 

Director of Division of Applied Research and Evaluation

Exempt/MR: 16

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for the Director of the Division of Applied Research and Evaluation (DARE).  SWORPS is a mission-driven community impact extension of the College of Social Work that has three divisions actively engaged in responding to the needs of public sector and nonprofit agencies in Tennessee and beyond:  the Division of Technology and Development, the Division of Applied Research and Evaluation, and the Division of Field-Based Services. 

The Division of Applied Research and Evaluation (DARE) needs an innovative and dynamic individual to serve as its director.  The Director of the Division of Applied Research and Evaluation (DARE) is responsible for overseeing and successfully delivering SWORPS’ existing research and evaluation activities in the fields of early childhood education, child support, education, health, and child welfare and for providing leadership and project management expertise for new and emerging applied research and evaluation projects and priorities.  Reporting to the SWORPS Director, the Director of DARE will also serve as a member of SWORPS’ senior management team.  

The ideal candidate will have a background in designing applied research programs and conducting evaluation studies using mixed methods approaches, leading or coordinating complex research projects, and working in a collaborative setting. She or he will also have experience in conceptualizing and preparing briefs, reports, articles, and grant proposals and responding to requests for research-based information. Candidates should have outstanding academic credentials (an earned doctorate in social work, education, psychology, or related discipline) and a record of scholarly publications. 

The job duties include, but not limited to:

Division Leadership

• Serves as a core member of the SWORPS leadership team.
• Leads division-level strategic planning and forecasting to manage growth.
• Establishes and maintains relationships with key internal and external stakeholders and partners.
• Participates on SWORPS project teams to complete multidisciplinary initiatives that provide insights and solutions for external clients.
• Develops semi-annual division-level performance reports and ensures knowledge sharing and dissemination throughout SWORPS.
• Provides supervision and coaching for four managers.

Project Management

• Prepares an annual project development strategy and implementation plan.
• Conducts outreach to potential clients and develops or leads the development of project proposals.
• Actively engages in ensuring client satisfaction and quality assurance for all DARE projects.
• Leads project design and implementation for large projects.
• Provides general oversight of small and mid-sized projects led by division managers.
• Develops and/or provides oversight for the development of research plans, including research questions, research methodology, data collection and analysis plans, deliverables, staffing roles and responsibilities, cross functional interfaces, timelines, and budgets.
• Provides day-to-day oversight of and support to DARE project teams, including leading or supporting regular internal project meetings and external client meetings, conducting and/or reviewing data analysis and interpretation, and developing and/or reviewing all project deliverables, including presentations and reports.
• Ensures projects are completed within time and budget constraints.
• Reviews and provides direct feedback to DARE managers on project plans.
• Manages complex stakeholder relationships.
• Collaborates effectively with internal and external partners to plan, implement, report, and activate recommendations from projects.
• Presents research findings to clients and other key stakeholders as well as at conferences and forums.
• Establishes and maintains a standard of excellence for project deliverables.
• Develops evaluation frameworks and plans.

Personnel Management

• Develops or supports development of position descriptions and collaborates with the SWORPS Human Resource representative to classify, recruit, and select candidates to fill division vacancies.
• Conducts annual performance reviews.
• Develops annual professional development plans with direct reports.
• Engage teams in reflective practice to promote continuous learning and program improvement.
• Attends and participates in required educational programs and staff meetings.
• Conducts other related tasks, requests, and duties as assigned.

Education

Required:

PhD in Social or Behavioral Sciences; Health; Child & Family; Education; or related field

Experience

Required:

• 5 or more years of demonstrated skill in program/project management and employee supervision
• 5 or more years of demonstrated skill in contract negotiation and grant writing
• 8 or more years of experience designing applied research projects and conducting evaluation studies using mixed methods approaches in one of SWORPS’ priority areas or a related field
• 5 or more years of experience in budget management
• Demonstrated commitment to research with strong practical applications
• Ability to work with communities and systems to evaluate implementation of evidence-based practices
• Strong skills in quantitative and qualitative analysis
• Excellent communication skills
• Highly developed interpersonal skills
• A record of scholarly publications

Preferred

• 10 or more years of demonstrated skill in program/project management and employee supervision
• 10 or more years of demonstrated skill in contract negotiation and grant writing
• 10 or more years of experience designing applied research projects and conducting evaluation studies using mixed methods approaches in one of SWORPS’ priority areas or a related field
• 8 or more years of experience in budget management

Exempt Position: Market Range, 16.

WORK SCHEDULE: Monday-Friday with occasional weekends, evenings, and overnight travel

WORK LOCATION: Knoxville

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. 

Human Resources Associate 2, College of Social Work

The University of Tennessee, Knoxville, College of Social Work (CSW) seeks applications for a full time Human Resources Associate 2. Reporting to the Associate Director of Budget, Finance, and Operations, this position provides guidance, support, and services for HR functions throughout the Research units. Ensures positions are managed and maintained at levels consistent with the associated budgets, ascertaining the accuracy of employee classifications, appointments, salaries and unit assignments as well as processing all human resources documents to guarantee timely payroll for all employees. Maintains close working relationships with campus Human Resources, the CSW Associate Director of Budget, Finance, and Operations, the Treasurer’s Office as well as all units within the college. Assist with decision-making and confidential record-keeping related to all personnel (from hiring to termination) with the ability to follow consistent and compliant employment practices. Due to the sensitive nature of personnel issues this position holder must be professional and responsible for accurate execution of all duties.

The CSW relies significantly on this position for responsible performance of duties. Decision-making and confidential record-keeping related to all personnel directly impacts the college, and the university’s ability to follow consistent and compliant employment practices. Due to the sensitive nature of personnel issues this position holder must be professional and discreet.

MINIMUM REQUIREMENTS:

EDUCATION: Applicant must hold a bachelor’s degree.  Degree in Human Resources, Business, or related field is preferred. 

Required experience:

• 2-3 years’ experience in a professional office setting.
• Strong organizational and time management skills.
• Ability to practice a high level of confidentiality.
• Ability to multi-task and prioritize tasks based on needs of others and with time-sensitive deadlines.
• Ability to work autonomously, as well as, within a team environment.
• Knowledge of human resource functions and payroll systems.
• Ability to think critically and creatively to provide and implement solutions for human resource-related issues.
• Knowledge of employment laws and practices, including hiring and I-9 e-verification.
• Working knowledge of Microsoft Office.

Preferred experience:

• Human Resource experience within higher education, hiring, or employee relations. SAP or IRIS experience is also preferred.

WORK SCHEDULE: Monday-Friday (hybrid position)

WORK LOCATION: Knoxville campus.

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position has been filled. 

Social Work Office of Research and Public Service (SWORPS)

Exempt position – Market Range 10

Hiring range 55-65K

The Social Work Office of Research and Public Service (SWORPS) within the College of Social at the University of Tennessee, Knoxville is an applied research center. We are a dynamic and close-knit interdisciplinary team of individuals with shared vision of thriving communities with equitable outcomes for all. We do that by building partnerships that leverage research, technology, and human connection to improve lives in Tennessee and beyond. SWORPS has worked with government, nonprofits and across university departments for over 50 years. SWORPS is a growing unit creating even more opportunities, positive impacts, and connections across Tennessee.

Who We Are Looking For:

A motivated individual with a positive attitude who will use their financial expertise for not only accuracy and financial health but to deliver superior service to principal investigators (PI) and the overall SWORPS team. This will be done through organization, policy/procedure guidance, forecasting, proposal preparation & attention to detail. This is a great opportunity for someone with a strong research administration interest who wants to grow alongside the unit they are supporting and further develop their pre and post awards skills. This position will report to the Assistant Director of Budget, Finance & Operations in SWORPS Business Office and collaborate with the College, University & Sponsors.

Job Duties:

Pre-Award

• Assemble a competitive proposal with PI within sponsor guidelines, federal & university policies assuring sustained financial health.
• Utilize analysis, excel, attention to detail and critical thinking skills with a financial lens to create an accurate and compliant budget and justification.
• Develop a working knowledge of SWORPS organizational structure. Understanding how everyone contributes to their portfolio of projects and apply it to budget preparation.
• Use standard procedures from the start of the proposal to when the award comes through the door always staying one step ahead and monitoring progress. This requires constant communication with the Department, University and Sponsor to resolve any issues and provide further information.

Post-Award

• Monitor budget versus actual through life of project and meet with PI on assigned projects at least monthly. Proactively address under/overspend trends.
• Forecast remaining months of the project providing the information in an efficient and digestible way that provides PI immediate decision making.
• Utilize the award document and federal, state and university policies to review costs before they hit the project, anticipating budget revisions, ensuring appropriate documentation is attached to every expense, requesting extensions, and closing out the project.
• This position will be the go-to team member for invoicing, financial analysis, compliance and reporting for assigned projects.
• Work with a sense of urgency to resolve issues and deliver timely service across all projects.

Required education and experience:

– Bachelor’s degree in accounting, finance, business administration or related field

– 3 years accounting/finance experience with 1 year directly related to pre and/or post award activities on sponsored projects

Preferred education and experience:

– 2 years of experience directly related to pre and/or post award activities on sponsored projects

– Extensive knowledge of Uniform Guidance

– Knowledge of University of Tennessee policies and procedures

– Knowledge of University of Tennessee software systems (i.e., IRIS, Cayuse)

Required Competencies/Qualifications:  

– Research Administration

– Forecasting

– Strong interpersonal skills

– Advise on policies and procedures

– Ability to work and lead within a team

– Effective time management

– Thorough knowledge of Microsoft Excel

– Knowledge of ERP systems with ability to learn new software

Preferred Competencies/Qualifications:  

– Knowledge of University of Tennessee software, policies, and procedures

– Knowledge of higher education financial practices and organization

– Ability to create financial models & dashboards 

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. APPLY HERE

Social Work Research & Public Service

 Regular Full-time, Pay Grade 40
The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Research Associate II. As a member of the SWORPS’ Center for Applied Research and Evaluation (CARE), this position works in collaboration with the Research Manager and senior evaluators to develop and execute research and evaluation plans for a variety of sponsored projects. The external funding for this position varies from year to year so the specific responsibilities vary with each project. 
This position location is a hybrid position located in Knoxville, TN. 

The Research II responsibilities will include, but are not limited to:   

Percent of Job Function: 60%

• Completing evaluation activities for a projects that span different content areas using appropriate methodologies
• Assist in developing and updating evaluation plans -Develop or identify data collection tools Conduct literature reviews
• Collect data through observation, interviews, focus groups, surveys, and review of administrative data
• Ensure milestones are met and, when not met, work with Associate Director and/or senior evaluators to devise ways to redirect evaluation activities or revise plan -Synthesize and analyze qualitative and quantitative data
• Translate the findings, as well as the methods that produced them, for stakeholders who are unfamiliar with evaluation practice and terminology
• Communicate with staff from other units to produce work products
• Produce work products tailored to client needs, including reports and presentations, based on evaluation findings
• Tailor evaluation findings to stakeholder audience

Percent of Job Function: 20%

• Managing client relationships and needs
• Develop positive and trusting relationships with sponsors/program staff
• Respond to client communication in a timely and professional manner via telephone and email Present evaluation findings to clients and other program stakeholders
• Facilitate or monitor changes resulting from recommendations
• Maintain confidentiality
• Act as program evaluation champion reinforcing with sponsors/program staff notion that evaluation activities are intended to be helpful to staff and other decision makers

Percent of Job Function: 20%

• Data Management and Analysis
• Identify potential data sources
• Draw on a variety of evaluation instruments and procedures
• Evaluate the appropriateness of using existing instruments and tools
• Construct reliable and valid instruments
• Liaison with clients/program staff to ensure data quality and completeness
• Work with internal software designers to determine data specification and reporting needs
• Coordinate with project statistician
• Organize and maintain client/program staff data sets for evaluation projects

Position Requirements:   

• Master’s degree in Public Administration, public health, social work or related social science field
• 2 years social science research/program evaluation experience
• Database records management or data analysis
• Demonstrated experience with SPSS
• Demonstrated experience with MS Office software

Competencies/Qualifications:  

• Knowledge of statistical concepts and principles.
• Ability to execute analysis under the direction of survey research manager.
• Proficiency in SPSS, SAS or R including writing code to automate tasks and generate reports.
• Knowledgeable about qualitative and quantitative research and evaluation methodologies.
• Knowledgeable about data collection methods and methods for protecting confidential data.
• Demonstrated experience of strong observational, analytical, and critical thinking skills to be able to review trends, information, and outcomes and deduce reasons for the results and consider alternative possibilities for conclusions and recommendations.
• Demonstrated strong communication skills to be able to provide clear and concise written and verbal reports that outline findings and highlight the reasoning behind recommendations.
• Strong ability to understand the context of a program and how it affects evaluation projects.
• Ability to prioritize tasks, follow through to complete assignments in a timely and accurate manner.
• Proficiency of MS Office platforms including Excel, SharePoint, Outlook, and PowerPoint.
• Ability to work independently and in a team setting.
• Ability to work on multiple projects/tasks simultaneously.

Preferred Experience/Skills:  

• Previous experience working in agency delivering social services

• Experience conducting focus groups and key informant interviews

Research Associate (Multiple Positions) 

Social Work Office of Research and Public Service

Salary Range: $68,000 – $75,000

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Research Associate III. As a member of SWORPS’ Division of Applied Research and Evaluation, this position works in collaboration with the Associate Director and peers to develop and execute research and evaluation plans for a variety of sponsored projects, including projects related to child maltreatment prevention, child well-being, youth development, and early childhood education.  We provide tailored and collaborative research, evaluation, and technical assistance services to create practical solutions and actionable results designed to enhance programs and practices that improve lives in Tennessee and beyond.

The following job duties include, but not limited to:

Planning, designing, and conducting applied research and program evaluation activities

-Provide leadership regarding effective evaluation models, methods, and systems.

-Conduct and develop literature reviews related to field-specific research, evaluation, and assessment as directed or as needed for projects.

-Collect data through observations, interviews, focus groups, surveys, and review of administrative data.

-Ensure milestones are met and, when not met, work with Associate Director to devise ways to redirect applied research and evaluation activities or revise previously developed plan.

-Synthesize and analyze qualitative and quantitative data.

-Translate the findings, as well as the methods that produced them, for stakeholders who are unfamiliar with evaluation practice and terminology.

-Author technical memos, TA tools, issue briefs, webinar presentations, sections of reports, and journal manuscripts.

-Support clients and partners on the use of applied research and program evaluation data.

-Supervise graduate level interns and entry level professionals in SWORPS’ Division of Applied Research and Evaluation.

-Communicate with SWORPS members from other divisions/units to produce work products.

-Support development of applied research and evaluation proposals in response to RFPs, RFQs, or direct requests from potential clients.

Managing client relationships and needs

-Develop positive and trusting relationships with sponsors/program staff.

-Respond to client communication in a timely and professional manner via telephone and email.

-Present applied research and evaluation findings to clients and other program stakeholders.

-Facilitate or monitor changes resulting from recommendations.

-Maintain confidentiality.

-Act as program evaluation champion reinforcing with sponsors/program staff the notion that evaluation activities are intended to be helpful to staff and other decision makers.

Data Management and Analysis

-Identify potential data sources.

-Draw on a variety of evaluation instruments and procedures.

-Evaluate the appropriateness of using existing instruments and tools.

-Construct reliable and valid instruments.

-Execute statistical analysis/modeling.

-Liaison with clients/program staff to ensure data quality and completeness.

-Work with internal software designers to determine data specification and reporting.

-Organize and maintain client/program staff data sets for applied research and evaluation projects.

-Other duties/projects as assigned.

Education

Master’s or Doctoral degree in Psychology, Early Childhood Education, Sociology, Human Development, Public Health, or related field. Doctoral degree preferred.

Required Work Experience

-5 years of work experience as program evaluator or research analyst (minimum of 3 yrs outside of coursework)

-Demonstrated experience with quantitative data collection and analysis skills, analysis of longitudinal data sets, and/or survey development.

-Demonstrated experience leading and managing applied research or program evaluation projects including establishing project timelines, delegating work, and supporting team members.

-Fluency in participant confidentiality and data security protocols.

-Strong written, oral, interpersonal, and organizational skills.

Preferred experience

-Demonstrated skill in data visualization techniques.

-Applied experience with implementation science and/or fidelity monitoring.

-Knowledge of the field of Education (early education, higher education, and workforce development).

-Experience with leading multi-site evaluations.

Exempt Position: Market Range, 11.

WORK SCHEDULE: Monday-Friday with occasional weekends, evenings, and overnight travel.

WORK LOCATION:  Remote- Knoxville, TN (position is remote with occasional state-wide travel in TN)

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. 

TCSEPP Coordinator II – Social Work Office of Research & Public Service (SWORPS)
 Regular Full-time, Exempt position, Market Range: 7
Coordinator II 

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator functions as a case manager for a child support program funded by the Tennessee Department of Human Services (TDHS). The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)’s lives.   
This position location is East TN covering Clay, Cumberland, Dekalb, Overton, Pickett, Putnam, & White counties but will require travel to multiple counties within East TN to provide coverage as needed.   
The TCSEPP Coordinator responsibilities will include, but are not limited to:   
– Determine participant eligibility and properly assess participants’ barriers and make appropriate referrals for identified barriers  
– Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement  
– Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, HMIS, Excel spreadsheet, etc.  
– Monitor participants’ child support eligibility & payments; program involvement & compliance, and employment  
– Maintain balances of petty cash account, procurement card, and any other assigned financial information  
– Develop and maintain partnerships with local agencies to assist participants with barriers to employment  
– Attend community interagency meetings to learn about and share available resources and information  
– Participate in partner meetings  
– Provide consultation to evaluators regarding program progress  
– Provide regular updates to Child Support staff and attorneys on participant progress  
– Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants  
– Participate in job/resource fairs  
– Help to develop and maintain outreach materials, i.e. brochures  

 Position Requirements:   

– Bachelor’s Degree in a related field

– 2 years of customer/client service experience.

– In lieu of a Bachelor’s degree, candidates with 3 additional years of experience will be considered. 

Preferred Experience:

– Experience working with non-custodial parents and/or Employment programs

– Experience collaborating with community groups and/or social service organizations.

– Demonstrated experience working with Tennessee Child Support Enforcement Services (TCSES) and Knox Homeless Management Information System (HMIS) databases

Competencies/Qualifications:  

 Case management skills:  
– Ability to assess participant needs  
– Ability to develop positive & trusting relationships with participants and offer emotional support  
– Ability to positively interact with partners including child support, court, attorneys, etc.  
– Ability to promote the program to potential participants, partners, and employers  
– Ability to advocate for participants  
– Ability to work independently and within a team setting  
– Ability to travel to multiple counties to serve participants  
– Ability to be flexible with respect to changing needs of the project  

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. 

TCSEPP Coordinator II – Social Work Office of Research & Public Service (SWORPS)

Regular Full-time, Exempt position, Market Range: 7

Description: The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Coordinator for the Tennessee Child Support Employment & Parenting Program (TCSEPP). Within SWORPS, the TCSEPP Coordinator functions as a case manager for a child support program funded by the Tennessee Department of Human Services (TDHS). The TCSEPP team has the mission to help non-custodial parents overcome barriers to employment in order to become stable, obtain employment, pay child support, become self-sufficient, and be an active parent in their child(ren)’s lives.  
This position location is East TN covering Knox County but will require travel to multiple counties within East TN to provide coverage as needed. 

The TCSEPP Coordinator responsibilities will include, but are not limited to:   
– Determine participant eligibility and properly assess participants’ barriers and make appropriate referrals for identified barriers  
– Develop individual action plans for participants and provide one-on-one case management to participants to assist them with job readiness activities and emotional support and encouragement  
– Maintain accurate records of all participant interactions in appropriate places, i.e. TCSES, HMIS, Excel spreadsheet, etc.  
– Monitor participants’ child support eligibility & payments; program involvement & compliance, and employment  
– Maintain balances of petty cash account, procurement card, and any other assigned financial information  
– Develop and maintain partnerships with local agencies to assist participants with barriers to employment  
– Attend community interagency meetings to learn about and share available resources and information  
– Participate in partner meetings  
– Provide consultation to evaluators regarding program progress  
– Provide regular updates to Child Support staff and attorneys on participant progress  
– Maintain a court presence to foster a positive relationship with the Child Support legal system and to recruit and/or enroll potential participants  
– Participate in job/resource fairs  
– Help to develop and maintain outreach materials, i.e. brochures  

 Position Requirements:   

– Bachelor’s Degree in a related field

– 2 years of customer/client service experience.

– In lieu of a Bachelor’s degree, candidates with 3 additional years of experience will be considered. 

Preferred Experience:

– Experience working with non-custodial parents and/or Employment programs

– Experience collaborating with community groups and/or social service organizations.

– Demonstrated experience working with Tennessee Child Support Enforcement Services (TCSES) and Knox Homeless Management Information System (HMIS) databases

Competencies/Qualifications:  

 Case management skills:  
– Ability to assess participant needs  
– Ability to develop positive & trusting relationships with participants and offer emotional support  
– Ability to positively interact with partners including child support, court, attorneys, etc.  
– Ability to promote the program to potential participants, partners, and employers  
– Ability to advocate for participants  
– Ability to work independently and within a team setting  
– Ability to travel to multiple counties to serve participants  
– Ability to be flexible with respect to changing needs of the project  

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled. 

Program Coordinator

Salary: 64 – 68K

The University of Tennessee-Knoxville, College of Social Work’s Social Work Office of Research and Public Service (SWORPS) through its Division of Field-Based Services is currently accepting applications for a TN Strong Families Teaching Specialist.

As a member of the Division of Field-Based Services, the TN Strong Families Provider Grants fall under the TN Office of Criminal Justice & TN Department of Children’s Grants. This position will provide technical assistance and training support to subject matter experts in the development, delivery, and evaluation of training for the TN Strong Families Grant, and develop curriculum, deliver training, and provide help desk support for applicants and grantees.

The job duties include, but not limited to:

Training

*  Assess customer needs to create training curricula

*  Create and/or support the creation of training products tailored to customer needs

*  Deliver and/or support training at the group and individual level

*  Integrate modern, up-to-date methods of training delivery

*  Collect, analyze, and report on training evaluation information and use evaluation data to refine training curricula

*  Protect data privacy and security

Consultation

*  Review and gain expertise in project requirements: Grants are complex and have a great deal of moving parts. Ability to collaborate with partners is essential to desired outcomes. This position requires the ability to know grants/contracts terms, timing, and deliverables.

*  Provide data-informed training: Collect & analyze collected feedback to customize training & technical support needs to client/customers. Grants may exceed the typical 3 years; therefore, this position will support client/customer growth and identify the grants/contracts on-going needs.

*  Maintain detailed project documentation for auditing purposes to document a trail of activities for the client/customer along with training processes used to obtain and fulfill grants. This information can be used to support future projects and for the grantor’s reporting purposes.

*  Collaborate and lead the project team to produce effective solutions to training-related issues such as identifying learning and skill gaps and then designing solutions/activities to address them, to finally conducting evaluations to determine the effectiveness of the training.

Technical Assistance

* Provide technical assistance that dovetails with grant goals

* Learn, understand, and integrate project-specific requirements into training and technical assistance delivery

* Provide data privacy and security information through training and technical assistance delivery

* Help desk monitoring and response

* Other duties as assigned

Education

Required: Bachelor’s Degree in social work, counseling, psychology, communication, or organizational behavior

Experience

Required: 4 years of experience in training delivery. Strong technical skills and demonstrated ability with web-based communication.

Preferred: 2 years experience with online or web-delivered training development and at least 2 years experience in social service delivery and/or training.

Exempt Position: Market Range, 08.

WORK SCHEDULE: Monday-Friday with occasional weekends, evenings, and overnight travel.

WORK LOCATION: Knoxville

Application Process: Interested individuals should provide a cover letter addressing professional experience relevant to each required and preferred qualifications, a resume, and complete contact information for 3 professional references. Screening of applicants will begin immediately and will continue until the position is filled.