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Ethical Decision Making: A Crisis Intervention Approach – Veronica E. Cruz, LCSW-C (she/her)

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When involved in a crisis, time is of the essence and often social workers are called to quickly triage a situation. The margin for error can be small or extensive depending on the situation, and environmental elements can affect ethical decision-making processes and the approach applied. This workshop will explore appropriate ethical decision-making processes in a crisis situation/intervention. Issues explored will be: code of ethics, decision making during crisis/stress, ethical decision making framework model, and best practice techniques. A focus will be on analyzing various ethical codes and dilemmas.


As a result of attending this presentation, participants will be able to:

1. Identify their knowledge of various ethical decision-making interventions and techniques that are both cost effective and practical;

2. Appraise the connection between appropriately applied crisis intervention techniques and successful results, outcome-based measures; and

3. Articulate essential clinical skills needed to conduct ethical decisions relating to crisis intervention.


Social workers and other social service providers.


Veronica Cruz, LCSW-C is a clinical and forensic social worker with over 20 years of experience working in the mental health and legal arena. She is a qualified expert witness in clinical and forensic social work in numerous jurisdictions and courts in Maryland and at the Federal level. She concentrates on cases involving illegal or harsh sentences, post-conviction relief, modifications of sentences and juveniles charged as adults. Ms. Cruz is the founder and CEO of Cruz & Associates, LLC a consulting firm that specializes in preparing comprehensive forensic psycho-social reports for criminal and civil matters, continuing education and psychotherapy. When not working on cases, she is a professor at the University of Maryland, School of Social Work and is an avid continuing education presenter who specializes in trauma and ethic workshops.